Black Red Heart Poker Themed Party Decoration/Disposable Tableware Supplies

Shipping and delivery

We are proud to offer international shipping services that currently operate in over 200 countries worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

No, the price you see is the price you pay - you won’t be charged any extra fees. However, we do understand that some countries do have laws that requires duties for certain products. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Each product has its own shipping time and you will find that on each product page. But for general purposes, here are our estimated delivery times:

Do you provide tracking information?

Yes, you will receive an email within 1-3 days (24-72 hours) once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us at [email protected]

My tracking says "no information available at the moment".

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 days and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Refunds & returns policy

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 3 hours of purchase. Once the packaging and shipping process has started, it can no longer be canceled.

Returns and Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• You do not receive them within the guaranteed time stated on the product page (not including the 2-5 days for processing)
• You receive the wrong item
• You do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

• Your order does not arrive due to factors within your control (e.g. your providing the wrong shipping address)
• Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
• Other exceptional circumstances outside the control of istore.com.ng

How to return an item

We do offer free returns service, meaning you can return your order to us without any cost. You are eligible for free returns if your order was shipped to:

Exchanges

Some of our product manufacturers do allow item exchanges. If for any reason you would like to exchange your product, please contact us first and we will reach out on your behalf.

How much do you charge for shipping?

We provide free shipping in Nigeria and flat rate shipping to other parts of the world.

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay - you won’t be charged any extra fees. However, we do understand that some countries do have laws that requires duties for certain products. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

When will my item ship?

If you order an in-stock item, your order will ship within 3 business days.

How long will my order take to arrive?

Orders are shipped by ePacket, EMS or standard mail. Each item has it's own shipping time. You can see that on the product page.

Do you provide tracking information?

You will receive your tracking information within 24-72hours, but sometimes due to free shipping tracking is not available. If not please contact us at [email protected]

Can I cancel my order?

You can change or cancel an order within 3 hours of purchase. Please contact us at [email protected] Once an item has been processed for shipment, it can no longer be canceled.