Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Our shipping methods are provided by our product suppliers. We offer reliable shipping services and tracking services.

Do You Ship Internationally?

Yes we ship internationally. You can use our website to purchase any item of your choice (irrespective of your country) and it will be shipped to you.

How Long Will It Take To Get My Package?

Your estimated delivery time is displayed as you purchase an item. We offer reliable shipping services, irrespective of where you are.

PAYMENT

What Payment Methods Are Accepted?

We also accept all forms of local and international debit cards on our payment platform. However, if you make a purchase using a credit card, we may not process your order until payment clears on our platform.

Is Buying on your Website Safe?

Our payment gateway is secure. We use one of the worlds leading payment platforms (Paystack) on our store. We do not have access to nor store any financial information (credit cards or any bank information) of our customers.

Order & Returns

How do I place an Order?

Goto https://istore.com.ng, use our product category or search bas to find the item you desire. Click on 'Add to cart' to add item to cart or 'Buy now' to immediately purchase the item. Click on the shopping bag icon to see your shopping cart. Then proceed to checkout where you will be paying for your item using your debit/credit cards on our secure payment gateway. Your order information will be immediately sent to you via email.

How Can I Cancel Or Change My Order?

You have 3hours after purchase to cancel or change your order. Once the time elapses, your order goes into processing. At this point, you won't be able to cancel or change it anymore.

Do I need an account to place an order?

No. You can place an order on our website without creating an account with us.

How Do I Track My Order?

Once your item is shipped, we will be updating your order and send you the tracking information with which you can track your order yourself anytime, anywhere.

How Can I Return a Product?

We have certain terms and conditions regarding item returns. You may be able to return your order within 7days or purchase if it meets our terms and conditions. Goto our terms and conditions page to see our return policy.

Our Return Policy

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